Working with Difficult People, Second Revised Edition

This revised edition of a classic guide offers practical strategies for resolving conflict in today's technologically advanced workplace. It provides specific techniques and easy-to-follow scenarios for handling challenging colleagues, addressing modern issues like technology, generation gaps, and language barriers. The book identifies 10 types of difficult individuals—from cyber-bullies to connivers—and presents helpful phrases and strategies to diffuse workplace tensions and effectively resolve conflicts.

Archival Categorization Notes

This literature has been indexed under the primary pillar of Self-Help. It was manually vetted for the Read For Truth database because it provides educational insights into Career, assisting researchers in locating established secondary research within this specific taxonomy.